You can delete your GridSentinel account and associated personal information at any time. This page explains how.
The fastest way is directly from the GridSentinel app on your phone:
Your session is revoked immediately. Your account and personal data are removed from our systems as described below.
If you no longer have access to the app (e.g., you've uninstalled it, or your device is unavailable), email us and we will action deletion within 30 days:
Email: hello@gridsentinel.app
Please send from the email address you used to sign in to GridSentinel and include the subject line "Account deletion request". If we cannot verify the request from the email alone, we may ask for additional information before deleting the account.
| Data type | When it's deleted |
|---|---|
| Email address | Immediately on request |
| Battery credentials (Tesla OAuth tokens, Sigenergy credentials, FoxESS credentials) | Immediately on request |
| Amber Electric API key | Immediately on request |
| Battery type, system ID, NEM region | Immediately on request |
| Push notification device tokens | Immediately on request |
| Subscription status stored in our systems (plan, trial or active state) | Immediately on request |
| Sign-in account record | Immediately on request |
A small set of operational records may be retained for a limited period before automatic deletion. These records are kept for auditability, service reliability, abuse prevention, and legal compliance:
| Data type | Retention period | Reason |
|---|---|---|
| Engine decision records (anonymised after account deletion) | 24 months from creation, then automatically deleted | Historical operational record; no longer linked to your identity after deletion |
| Minimal deletion record / account tombstone | 24 months, then automatically deleted | Records that the account was deleted and preserves a non-public reference identifier for audit purposes. It does not include your email address, name, credentials, API keys, battery identifiers, or push tokens. |
| Application logs | 30 days, then automatically deleted | Debugging and service reliability |
If you require earlier deletion of these operational records (including the tombstone and decision logs), email hello@gridsentinel.app and we will purge them on request, subject to any overriding legal obligations.
If you have a paid GridSentinel subscription, deleting your account does not cancel it. Subscriptions are billed by the Apple App Store or Google Play, and you must cancel separately through your store account settings to stop further charges. Deleting your account also does not request a refund - refunds are handled by Apple or Google under their own policies.
We use RevenueCat to manage subscription status. RevenueCat holds only a pseudonymous account identifier and your purchase status - no name, email, credentials, or battery data. Because it holds no personal information, the RevenueCat record is not automatically removed when you delete your account. If you would like it erased as well, email hello@gridsentinel.app and we will action it.
For privacy questions or clarifications on what data we hold about you, see our Privacy Policy or contact hello@gridsentinel.app.