GridSentinel is a battery automation service operated by GridSentinel (ABN 85 935 002 307), operated in New South Wales, Australia.
GridSentinel monitors real-time electricity spot prices and sends automated commands to your home battery system to optimise your energy earnings and costs.
By creating an account or using GridSentinel, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the service.
Your use of personal information is governed by our Privacy Policy.
Contact: hello@gridsentinel.app
2. Eligibility
To use GridSentinel you must:
Be 18 years of age or older
Be located in Australia
Hold an active Amber Electric account with access to the NEM wholesale spot market
Own or have authorised control of a compatible home battery system
Have the authority to grant GridSentinel access to your battery and Amber account
3. What GridSentinel Does
GridSentinel is an automation tool, not a financial advisor, energy retailer, or licensed electrical contractor. The service:
Connects to the Amber Electric API using your API key to read live wholesale electricity prices
Connects to your battery's cloud API (Tesla Fleet API, Sigenergy Cloud, FoxESS Cloud, or other supported platforms) using credentials you provide
Makes automated decisions every 5 minutes about whether to export battery energy to the grid, charge from the grid, curtail solar export, or take no action
Logs each decision and notifies you of mode changes
GridSentinel acts on your behalf based on thresholds and settings you configure. You remain responsible for your energy account, your battery system, and any financial outcomes.
4. Your Responsibilities
You agree to:
Provide accurate credentials (Amber API key, Tesla OAuth tokens, etc.) and keep them current
Set thresholds that reflect your actual preferences and risk tolerance
Ensure your battery system is properly installed, commissioned, and maintained by a qualified installer
Comply with your DNSP's export limit and connection conditions at all times
Ensure your use of your Amber Electric API key through GridSentinel complies with Amber's API terms of service
Not use GridSentinel for any unlawful purpose or in violation of your electricity retailer's or battery manufacturer's terms
Notify us promptly if your credentials are compromised or your battery system changes
5. Automation and Financial Risk
Please read this section carefully.
GridSentinel makes automated decisions based on live electricity spot prices. Spot prices are highly volatile and can change dramatically within minutes. You acknowledge that:
Electricity spot prices can be negative, meaning exporting energy may cost you money. GridSentinel includes curtailment protection, but this cannot be guaranteed to work in all circumstances (e.g. during service outages, network errors, or battery connectivity loss).
GridSentinel's decisions are based on price signals only. They are not guaranteed to result in financial gain. Past performance of the system is not indicative of future results.
Battery degradation is a real cost. Frequent charge/discharge cycles reduce battery lifespan. GridSentinel includes daily cycle limits as a safeguard, but you are responsible for understanding your battery's warranty and cycle limitations.
Battery warranty: Automated charge/discharge commands from GridSentinel may affect or void your battery manufacturer's warranty. You are responsible for reviewing your battery warranty terms before enabling automation. GridSentinel accepts no liability for warranty claims arising from your use of the service.
Connectivity outages — including AWS outages, Amber API outages, Tesla Fleet API outages, or your home internet going down — will cause GridSentinel to stop operating until connectivity is restored. During outages, your battery will operate in whatever mode it was last left in.
Your export limit is set by your DNSP and installer. GridSentinel does not verify or enforce your DNSP export limit. It is your responsibility to ensure your export limit is correctly configured on your inverter. Exceeding your DNSP export limit may result in disconnection, financial penalties, or other action by your network operator.
Amber Electric API terms: Your use of your Amber API key through GridSentinel must comply with Amber Electric's API terms of service. GridSentinel does not warrant that this use is permitted under Amber's terms, and accepts no liability if Amber restricts or revokes your API access as a result of using GridSentinel.
GridSentinel is not a licensed financial service. Nothing in the service constitutes financial advice. You should make your own assessment of the financial implications of using battery automation.
6. Disclaimer of Warranties
To the maximum extent permitted by Australian law, GridSentinel is provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that:
The service will be uninterrupted, error-free, or available at any particular time
Decisions made by GridSentinel will result in financial savings or earnings
The service will be compatible with all battery systems or future firmware versions
Any data shown in the service (including savings estimates) is accurate or complete
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law ("ACL") that cannot be excluded.
7. Limitation of Liability
Where the ACL applies and cannot be excluded, our liability for failure to meet a consumer guarantee is limited to re-supplying the service or paying the cost of having it re-supplied.
To the maximum extent permitted by law (and subject to the ACL carve-out above):
Our total liability to you for any claim arising out of or relating to GridSentinel (whether in contract, tort, or otherwise) is limited to AUD $100 or the amount you paid for the service in the 12 months preceding the claim, whichever is greater.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of earnings, loss of energy revenue, battery damage or degradation, costs of inverter replacement, or any financial loss arising from automated battery dispatch decisions.
We are not liable for losses arising from third-party service outages (Amber Electric, Tesla, Sigenergy, FoxESS, AWS, or your DNSP).
We are not liable for losses arising from events outside our reasonable control, including (without limitation) failures of third-party APIs, internet outages, power grid events, acts of government, or natural disasters.
8. Force Majeure
We are not liable for any delay or failure to provide the service caused by circumstances beyond our reasonable control, including but not limited to: failure of Amber Electric, Tesla, Sigenergy, FoxESS, or other third-party API services; AWS infrastructure outages; internet or telecommunications disruptions; power grid events; acts of government or regulatory authority; or natural disasters. The service will resume when the relevant circumstance has passed.
9. Third-Party Services
GridSentinel integrates with third-party services including Amber Electric, Tesla Fleet API, Sigenergy Cloud, and FoxESS Cloud. Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of those services.
By connecting your Amber account, you authorise GridSentinel to access your Amber API on your behalf. By connecting your battery, you authorise GridSentinel to send commands to your battery via its cloud API.
You can revoke these authorisations at any time by disconnecting the relevant account in GridSentinel settings, deleting your account, or emailing hello@gridsentinel.app. Revoking access will stop GridSentinel from making further automated decisions for your account.
10. Beta Service
GridSentinel is currently in private beta. This means:
The service may have bugs, limitations, or unexpected behaviour
Features may change, be removed, or be unavailable without notice
We may need to take the service offline for maintenance or updates
If we discontinue the service, we will provide at least 7 days notice by email where reasonably practicable, except where discontinuation is required due to a breach of these Terms, a security incident, or circumstances beyond our reasonable control
11. Account Suspension and Termination
We may suspend or terminate your access to GridSentinel at any time if:
You breach these Terms
We suspect misuse, fraud, or unauthorised access
We discontinue the service
You may delete your account at any time. On deletion, your personal data will be handled as described in our Privacy Policy. Note that decision logs may be retained for up to 90 days after deletion due to our TTL-based deletion mechanism.
12. Indemnity
You agree to indemnify and hold harmless GridSentinel from and against any claim, loss, damage, liability, or expense (including reasonable legal fees) arising from: your breach of these Terms; your breach of your DNSP's connection conditions or export limit; your breach of your electricity retailer's terms (including Amber Electric's API terms); or your use of GridSentinel in a manner that causes harm to a third party.
13. Dispute Resolution
If a dispute arises in connection with these Terms or GridSentinel, you agree to contact us first at hello@gridsentinel.app and allow 30 days for us to attempt to resolve the dispute informally before commencing any legal proceedings. This clause does not prevent either party from seeking urgent injunctive relief.
14. Intellectual Property
GridSentinel and all associated software, algorithms, interfaces, and documentation are owned by us. These Terms do not grant you any intellectual property rights in the service. You may not reverse engineer, decompile, copy, or distribute the service or its components.
15. Changes to These Terms
We may update these Terms from time to time. We'll notify you by email or in-app notification before material changes take effect. Continued use of GridSentinel after changes take effect constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes not resolved informally will be subject to the exclusive jurisdiction of the courts of New South Wales.